Warranty Information

Display Hardware

CATAPULT guarantees the quality and function of its display hardware against defects in materials and/or workmanship when used as designed. CATAPULT will repair or replace, at CATAPULT's discretion, any defective product for the original purchaser. This warranty includes return service back to the customer's specified address via ground shipping.

Padded Carrying Cases

CATAPULT offers a limited 30 day warranty on all padded carrying cases when used as designed and will repair or replace, at CATAPULT's discretion, any defective product for the original purchaser. This warranty includes return service back to the customer's specified address via ground shipping.

Printed Fabrics

• Most custom printed fabric graphics 1 Year
• Fence graphics 90 Days
• Custom sized flags 6 Months

Coverage applies when used as intended. Fence graphics carry a shorter warranty due to the nature of the environment in which they are used.

We ask that you check your items for quality within one week of receiving them. Please notify the CATAPULT Team as soon as possible with any issues with your order. Please have a picture of the problem or issue available to email to the CATAPULT office if requested.

If the damage or defect is caused by manufacturing, material or production factors, your items can be replaced upon examination of the issue/damage. CATAPULT reserves the right to inspect the items and can request an explanation of how the item was damaged. CATAPULT, at its discretion, will repair or replace the defective or damaged item including ground shipping back to the customer.

The warranty does not cover damages due to accidents, abuse or normal wear and tear. This warranty does not cover fading of colors or graphics due to long term use and when not used as intended. This warranty does not cover exact sizing. There may be a slight variance in the size indicated on your proof vs the actual completed product. We strive to make each product to the exact size requested, but there could be a small difference due to product finishing or the material of your order.

Colors

While we strive to color match PMS colors when they are indicated on your proof, we cannot guarantee an exact match of PMS (Pantone Matching System) colors. PMS colors will always be converted to 4-color process (CMYK). Due to ink absorption on printed fabric when compared to the Pantone book, colors may not match exactly. We will not reprint due to reasonable variations in colors.

Additional Notes

All outdoor flags should be brought in each evening and during periods of extreme weather such as high winds, heavy rains and other weather events that could cause damage. All outdoor flags should be placed in a location where they can move freely without encountering objects such as trees, fences, walls, buildings, etc. Tent frames and canopies should be taken down during extreme winds, rains and adverse weather.

Warranty Disputes

CATAPULT will not replace custom printed fabric graphics damaged due to customer negligence. CATAPULT reserves the right to make the final judgment on all warranty disputes. This includes the final determination of the cause and the responsibility of damages as well as the final determination of warranty solution.