Answers to your Frequently Asked Questions
Answers to your Frequently Asked Questions
How do I sign in?
Obtaining a user account to sign in is easy! Give us a call at 877-559-7979, send an email to: orders@catapultlaunch.com or fill in this form: Account Access
How much is shipping?
Our new shopping cart calculates your shipping cost. Your credit card will not be charged when you place the order. A customer service representative will verify your order and shipping charge for accuracy. If there is a discrepancy, we will contact you before processing your order.
What's in the Miami Warehouse?
Many of our core banner stand models and display hardware are available from our Miami warehouse. Delivery to the local Miami area is free with purchases over $400, and delivery could be as early as the same day! Give us a call with any questions and to make sure your item is in stock from our Miami warehouse.
How long will it take to receive my order?
Each order is processed as quickly as possible. Orders containing hardware are often shipped the same day. Solvent Printing is 1-2 days processing time plus shipping to your location. Currently, Dye Sublimation items take 5-10 days after proof approval to arrive to you. FedEx and UPS are currently moving items at a much slower rate.
Where is your warranty information?
How do I find an art template?
Art work templates are found below the Add to Cart button in a tab called "Templates". Locate the template you need and click. Your template will load in a new window.
My art work file is too big to attach with my order. What do I do?
Ideally artwork shouldn't exceed 200Mb. Files up to 524,288 kb (524Mb) can be uploaded with your order. If your art work exceeds 524,288 kb (524Mb), it can be sent to us through We Transfer. Click Here to go to our We Transfer page to upload your artwork. Be sure to provide order details so we can make sure your art is processed with your order.
I have more than one art file for my items, now what?
Great question! If you have more than one art file for your item (let's suppose you're ordering 2 banner stands with 2 different graphics), make sure you zip your files together and then you can either upload them on the product page, or send them to us with We Transfer. Click Here to go to our We Transfer page to upload your artwork. Be sure to provide order details so we can make sure your art is processed with your order. Please be sure to let us know how many of which design!
How do I care for my Fabric?
250G Softknit/ 240G Softknit/ 280G Blockout/ 110G knitted polyester & 100D polyester with blockout layer
- You can either hand wash or machine wash any of your dye sublimated fabrics
- Use cold water and the gentle cycle.
- You can use standard clothes detergent, as well as a little bit of oxyclean for stubborn stains.
- Low heat in the dryer, and iron with low heat if needed.
Tents/Canopies
- Due to their size, you will only be able to hand wash your tent or canopy.
- Set it up on the frame in a clear area and hose it off.
- You can use a brush and some detergent/oxyclean to work on stubborn areas.
- Allow your tent to COMPLETELY dry before packing it back up to prevent odors/mildew
- Standard SEG fabric can be hand washed and hung to dry or dry cleaned
- SEG Blockout material cannot be washed. You may spot-clean using a low foam cleaner and a clean cloth. Be sure to test in an inconspicuous area first.
- Both SEG fabrics can use high or low temperature steamers, but place a layer of clean white fabric over the SEG it to protect from any liquid otherwise there may be some water marks on the fabric